Refund and Cancellation Policy

The short version

• Cancel any time, online, in two clicks. No phone call, no chat, no questions.
• Cancelling stops all future charges. You keep paid features until the period you paid for ends.
• Full refund if you ask within 14 days of your first payment, or within 14 days of a yearly renewal.
• We remind you by email before a yearly plan renews.

How to cancel

1. Sign in to CircuitTwin and open Settings > Plan and billing > Cancel plan.
2. Confirm on the next screen. That is it.

You can also cancel from Settings > Plan and billing > Manage billing, or, when your plan was sold through Link, at link.com. If you cannot sign in, email support@circuittwin.ai from your account address and we will cancel for you.

You will get an email confirming the cancellation and the date your plan ends. On that date your account moves to the free plan. Your projects, boards and files stay in your account.

Refunds

• New subscriptions: a full refund of your first payment if you ask within 14 days of subscribing.
• Yearly renewals: a full refund of the renewal charge if you ask within 14 days of the renewal date.
• Monthly renewals: not refunded, because you can cancel before any renewal and keep access for the month you paid for.
• Our mistakes: if we charge you in error, or a serious outage on our side stops you using a paid plan, we refund the affected charge or time.
• Changes we make: if we materially reduce a paid plan during a period you have paid for, you can cancel for a prorated refund of the unused time.

To ask for a refund, email support@circuittwin.ai from your account address. Refunds go back to the original payment method, usually within 5 to 10 business days. When your plan was sold through Link, Link issues the refund and may also refund in other cases under its own terms.

UK and other cooling-off rights

If you live in the United Kingdom or another country that gives consumers a right to cancel an online contract within a cooling-off period, you can cancel within 14 days of subscribing for any reason and get a full refund. Use the cancellation steps above and email us saying you want to cancel under that right. This policy never reduces a right the law gives you.

CircuitTwin, including its paid plans, is currently offered only in the United States.

Renewals, reminders and price changes

• Paid plans renew automatically at the end of each monthly or yearly period until you cancel.
• Before a yearly plan renews, we email you a reminder with the date, the price and how to cancel.
• At least once a year we remind every subscriber of their plan, its price and how to cancel.
• We email you 30 days before a price increase reaches your subscription. It applies only from your next renewal, and you can cancel before then.

Failed payments and chargebacks

If a renewal payment fails, we retry it and email you; we never charge late fees. If something looks wrong on your statement, please contact us first. We can usually fix it faster than a bank dispute. See also our Terms of Service.